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Okuma CNC Worldwide Support
Component-only shipping, customs guidance and a standard 3–7 day turnaround — from our German workshop to customers across Europe, the Americas, the Middle East, Asia and Oceania.
Photo coming soon
What Is Okuma CNC Worldwide Support?
Our workshop is in Germany, but the machines we work on aren't. Worldwide Support is the logistics side of our repair service — the part that makes it genuinely practical to send us a control board from Texas, a servo drive from Seoul, or a power supply from Sydney, and get it back working within a realistic, known timeframe.
You only need to ship the defective unit — the control board, drive, power supply or spindle inverter itself, not the whole machine. Standard repair time is 3 to 7 business days once the part arrives at our workshop, and every repair carries the same 6-month warranty on labor and replaced components, regardless of which country it's shipped from.
We are an independent repair company. We are not an authorized Okuma dealer, distributor or service partner — we repair Okuma CNC electronics for customers on their own equipment, wherever that equipment happens to be.
We ship and receive through standard international couriers — DHL, FedEx and UPS — and we'll walk you through proper packaging and customs declaration before anything ships, so nothing gets held up or damaged in transit.
Diagnosis at a Glance
A quick way to check whether shipping to us internationally is genuinely practical for your situation.
Signs You Need This Service
Any of these usually mean international mail-in repair is worth considering.
- You're outside Germany and unsure if we can help
- Local repair options are limited or slow
- Worried about customs, paperwork or shipping damage
- Not sure the whole machine needs to be shipped
- Want a realistic timeframe before committing to ship
- Different time zone and want reliable async communication
What We Handle
The logistics side of international mail-in repair.
- Packaging and customs declaration guidance
- Component-only shipping, no full machine required
- Standard 3–7 day turnaround after arrival
- 6-month warranty regardless of origin country
- Remote troubleshooting before you ship anything
- Email and WhatsApp contact across time zones
Worldwide support covers every OSP generation — from legacy floppy-disk-era controls through the current OSP-P500. See our OSP controls guide for generation-specific detail.
What This Support Covers
The specific parts of international shipping and coordination we handle for you.
Packaging & Courier Guidance
Clear instructions for DHL, FedEx or UPS so your unit arrives intact and doesn't get held up in transit.
Component-Only Shipping
You send the board, drive or module — never the entire machine.
Realistic Turnaround
Standard 3–7 business days from arrival at our workshop — the same regardless of where you shipped from.
Same Warranty, Everywhere
A 6-month warranty on labor and replaced components, no matter which country the unit came from.
Remote Troubleshooting First
We help narrow down the fault before you commit to shipping anything.
Cross-Timezone Communication
Email and WhatsApp contact that works whether you're in Chicago, Dubai or Taipei.
Where We Support Customers
Representative countries across the regions we regularly ship to and from. If your country isn't shown, ask — we support many others as well.
Germany
Our home workshop and on-site service base.
United Kingdom
Regular mail-in shipments across our European coverage.
United States
Manufacturers across major industrial states, coast to coast.
Canada
North American shipping alongside our US coverage.
Brazil
South American support for manufacturers and industrial operators.
United Arab Emirates
Middle East coverage centered on the Gulf's industrial hubs.
Saudi Arabia
Supporting the Kingdom's growing industrial manufacturing base.
Singapore
A regional shipping point for Southeast Asian customers.
South Korea
Serving a major East Asian precision manufacturing base.
Taiwan
Supporting Taiwan's dense precision manufacturing sector.
Australia
Oceania coverage for manufacturers across the country.
Poland
A regular part of our Central European shipping coverage.
Why Component-Only Shipping Matters
Shipping an entire CNC machine internationally is genuinely impractical — the cost and logistics alone would make repair pointless. That's why our process is built around the defective unit specifically: the control board, drive, power supply or spindle inverter, packaged and shipped on its own.
Before anything ships, we try to narrow down the actual fault remotely, using alarm codes, symptoms and photos you send us. This matters more internationally than locally — a wrong guess costs you a round trip across an ocean, not just an afternoon.
Once the unit arrives, our regular process takes over: diagnosis, component-level repair, testing, and a return shipment with the same warranty we'd offer a customer down the road from our workshop.
Photo coming soon
What Makes Our Worldwide Support Different
A few things that shape how we handle every international shipment, regardless of origin.
Real Customs Guidance
We walk you through packaging and declaration before you ship, not after something goes wrong.
Same Standard, Every Country
Component-level repair, testing and warranty — no different treatment based on where you're shipping from.
Remote Triage Before You Ship
We help confirm the likely fault first, so you're not shipping internationally on a guess.
Other Ways We Can Help
Worldwide shipping is the logistics side — here's the actual repair work it supports.
CNC Control Repair
Board-level repair of OSP control boards, I/O modules and displays across every generation.
Drive Units Repair
Component-level repair for VAC, MIV, MFU and BLD servo and spindle drives.
Testing & Diagnostics
Alarm code analysis and fault isolation before any repair decision is made.
Emergency & Express Repair
Priority handling and expedited shipping for genuinely urgent situations.
Spare Electronics
Tested, already-rebuilt spare units shipped worldwide when a fast swap beats a repair wait.
Every Component We Repair
Browse the complete catalog of boards, drives and modules we repair.
Industries We Serve
Automotive, aerospace, medical, defense and more — see how we support your sector.
All Services
Browse every repair and support service we offer, all in one place.
How Worldwide Shipping Works
Three steps from wherever you are to a repaired unit back in your hands.
01
Remote Triage
Send symptoms, alarm codes and photos so we can help confirm what likely needs shipping.
02
Pack & Ship
We guide you through packaging and customs paperwork before you send the unit.
03
Repair & Return
3–7 day standard turnaround, then shipped back with a 6-month warranty.
Frequently Asked Questions
No. We are an independent repair company, not an authorized Okuma dealer, distributor or service partner. We repair Okuma CNC electronics for customers on their own equipment, wherever it's located.
No — we only need the defective unit itself: the control board, drive, power supply or spindle inverter. Shipping an entire machine internationally isn't practical, and it isn't necessary for us to do the repair.
Standard repair time is 3 to 7 business days after the defective part arrives at our workshop, regardless of which country it was shipped from. Shipping time to and from your location is additional and depends on your courier and destination.
We'll guide you through proper packaging and customs declaration before you ship anything, based on your country and courier. This is one of the most common points of confusion on international repairs, so we handle it as a normal part of the process, not an afterthought.
Quite possibly, yes. The countries shown are representative of our regular shipping coverage, not an exhaustive list. Contact us with your location and we'll confirm whether international shipping is practical for your situation.
Contact
Tell us where you're shipping from — here's how to reach us directly.
Anywhere in the World? Tell Us What You Need
Your location, the unit and the fault — we'll confirm shipping details and a realistic timeline.
